All organizations are hosted in GCP’s US-EAST-4 region by default, ensuring performance and reliability. For hosting in a European or other specific region, please contact us via our support portal. We’ll review requests and consider new regions based on demand.

Currently, all labeled in beta features in Wren AI Cloud are available at no additional cost. However, we may introduce separate pricing for certain advanced features in the future. We’ll always communicate any changes well in advance to keep you informed.

Web Credits: Used when you work inside the Wren AI Cloud interface—asking questions, generating charts, execute operations in the Web UI.
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API Credits: Used when your own code or a third-party tool calls Wren AI’s API. Credits are spent for requests your integration sends to our API endpoints.

Yes, you can switch between monthly and annual billing, but there are important differences to note:

👉 Upgrading (Monthly → Annual): You can switch to annual billing at any time by updating your payment method. The change takes effect immediately, granting you access to the annual plan benefits. However, the prorated charge for the upgrade will be applied at the end of your current monthly billing cycle.

👉 Downgrading (Annual → Monthly): You must wait until the end of your current annual billing period before switching to monthly billing. The change will take effect automatically at the start of the next billing cycle, ensuring you retain access to your annual plan benefits for the full duration of the billing period.

If you exceed the usage limits for the credits, you need buy additional credits in the billing section.

When deciding between Wren AI Cloud and self-hosting the Wren AI Open Source (OSS) version, it's essential to understand the trade-offs and benefits of each option. Please check out the guidance here!

If you don’t use all your Wren AI credits in a given month, you can roll them over—up to twice your current monthly plan allowance. However, the roll-over mechanism applies only to monthly plans; unused credits in an annual plan do not roll over across billing cycles.

At the end of each billing cycle (your subscription period, e.g., monthly or annually), we will reset and recalculate your remaining credits to align with your plan’s renewal:

👉 Monthly Plan: Any unused credits will be recalculated and rolled over, up to a maximum of twice your monthly plan allowance.

👉 Annual Plan: Credits do not roll over and will be fully reset at the start of each new billing cycle.

We provide support via email tickets through our support portal during business hours. For details on our support operations, please refer to our Service Level Agreement.

Wren AI is an AI product by Canner, Inc.