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All organizations are hosted in GCP’s US-EAST-4 region by default, ensuring performance and reliability. For hosting in a European or other specific region, please contact us via our support portal. We’ll review requests and consider new regions based on demand.
You can switch from monthly to annual billing by updating your payment method. To switch from annual to monthly billing, you'll need to wait until the end of your current annual billing period.
If you exceed the usage limits for questions, rows exported, or imported on the Starter or Essential plans, we recommend upgrading to the Pro plan.
Your question quota is based on the total number of questions asked by all users in your organization's projects. A question only counts towards the quota if a result is selected from the query results.
Your monthly usage limit is reset on the first day of each month.
We provide support via email tickets through our support portal during business hours. For details on our support operations, please refer to our Service Level Agreement.
For a hassle-free data management and hosting experience, we recommend selecting the Essential or Pro plan.
We take security seriously and are currently in the process of obtain SOC 2 Type 2 certification. We will keep our customers informed as we progress.