Last Modified: November 27, 2024

Canner, Inc. (“Canner” or the “Company”) is committed to protecting the privacy of individuals (“Visitors”) who visit Canner’s websites (“Sites”) and individuals and companies (“Customers”) who register to use or purchase our software or services (collectively “Products”). This Privacy Policy (the “Policy”) describes how Canner collects, uses, and protects your information when you interact with us or use our Products. It also outlines your rights in relation to your personal data in compliance with the General Data Protection Regulation – Regulation (EU) 2016/679 (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

What Is Personal Data and Who Is Responsible for It?

Personal data is any information about an identifiable individual. Canner is responsible for the personal data we collect and process. We ensure that only necessary personal data is processed and stored securely.

Collection and Use of Information

For Visitors to Canner’s Sites

We collect certain types of information from Visitors, including:‍

• ‍Registration Information: Personal information you knowingly submit, such as name, email, or phone number.
  

• Geolocation and IP Address: Used for security, monitoring, and enhancing the user experience.
• Cookies: Used for analytics, authentication, and improving services. You can manage cookies through your browser settings.
• Log Files/Browser Information: Automatically collected information to troubleshoot technical issues and improve security.

For Customers of Canner’s Products

Canner collects information about how you use our Products to improve functionality and ensure compliance with license agreements. This may include:

• API calls, web traffic, IP addresses, bandwidth usage, and system configurations.
• Data synchronized from SaaS tools using the Data Boilerplates feature.

Data Boilerplates Feature

Our Data Boilerplates feature enables you to connect SaaS tools like HubSpot to synchronize data into Wren AI Cloud for querying and analysis.

Key Assurances:

1. ‍Limited Use:
   • We use synchronized data solely for query and analysis within Wren AI Cloud.
   • We do not use synchronized data for any purpose beyond providing the intended functionality.‍
2. No Use of Personal Data for Training AI Models:
   • We will never use your personal data or synchronized data to train AI models.‍
3. Data Security:
   • All data is encrypted during transmission and at rest.
   • Access is restricted to authorized personnel only.‍
4. Opt-Out and Removal:
   • You can disconnect SaaS integrations anytime and delete your project or organization within 30 days to delete synchronized data from Wren AI Cloud.

Use of Anonymous Data for Product Improvement

To continuously improve our products, we may collect and use anonymous data generated through your use of our Products, including:

1. Anonymous SQL Query Statements:
   • SQL statements used in queries are anonymized to remove any personal identifiers before use.
   • These anonymized queries may be used to train and improve Large Language Models (LLMs), which power certain functionalities in our Products.‍
2. Database Schemas:
   • High-level database schemas may be anonymized and used for training AI models to enhance query accuracy and system performance.
   • Anonymized schemas are processed in a way that ensures no sensitive or proprietary information is exposed.‍
3. Purpose and Security:
   • Anonymous data is used solely for product improvement and training models that benefit all users.
   • Data is processed and stored securely to ensure compliance with data protection regulations.‍
4. Opt-Out Option:
   • If you prefer not to contribute to product improvement through anonymized data, you can opt out by contacting us at privacy@cannerdata.com.

AI Technologies

Certain features in our Products utilize AI technologies such as Generative AI and Large Language Models (LLMs).

Key Commitments:

• ‍No Training with Personal Data:
  • Your personal data will never be used to train AI models.‍
• Anonymized Data for AI Training:
  • Only anonymized SQL queries and database schemas may be used to train LLMs.
  • These improvements are designed to enhance the overall functionality and user experience of our Products.

Data Retention and Security

Canner retains personal data only as long as necessary for business or legal purposes. Factors determining retention periods include the nature of the data, legal requirements, and risk of harm from unauthorized use.

• ‍Anonymization: Data may be anonymized for research or statistical purposes.‍
• Security Measures: Encryption, access controls, and regular security reviews are in place to protect your data.

Your Rights and Choices

Under GDPR

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Request data portability.
• Withdraw consent for data processing.

California Residents (CCPA)

California residents have the right to:

• Know, access, and delete personal information collected.
• Opt-out of the sale of personal information.
• Submit a “Do Not Sell My Personal Information” request.

Opt-Out Options

You may opt-out of marketing communications or other data uses by contacting us at privacy@cannerdata.com.

Data Sharing with Third Parties

1. ‍Service Providers: We share personal data with vendors who perform tasks on our behalf, such as payment processing, analytics, or customer support.‍
2. Joint Promotions: If you express interest in a jointly offered product, your data may be shared with our promotional partner under their privacy policy.‍
3. Google API Services: We adhere to the Google API Services User Data Policy, including the Limited Use requirements, for any integrations with G Suite applications.

International Transfers

If your data is transferred outside the EEA, we ensure a similar level of protection through:

• Countries approved by the European Commission.
• Standard Contractual Clauses (SCCs).

Children’s Privacy

Canner does not knowingly collect data from individuals under 18. If you believe we have inadvertently collected data from a child, contact us at privacy@cannerdata.com.

Changes to this Policy

Canner may occasionally update this Privacy Policy. When we do, we will also revise the date in the top section of the privacy statement to indicate when last updated. We will post any privacy policy changes on this page. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the information we collect, and we will always allow you to choose whether your personal information should be deleted, removed, altered or used in a different manner.

Contact Us

If you have questions or concerns, contact us:

Canner, Inc.

7F-2, No. 33, Section 1, Minsheng Road, Banqiao District, New Taipei City, 22069

Email: privacy@cannerdata.com

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